Step 3 · Job Architecture
Human / Hybrid / Technology · Organisational View
Every role in the business classified for delivery — so resourcing decisions are made by design, not by default
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Human
High judgment · relationship-intensive · contextual
Hybrid
Human judgment + technology efficiency
Technology
Rule-based · high volume · zero variability
Leadership & strategy
CEO CFO COO HR Director Strategy Lead
Sales & growth
Sales Head Key Account Manager BD Lead
People
HR Business Partner L&D Manager Talent Acquisition Lead
Finance
Finance Analyst FP&A Manager Mgmt Accountant
Operations
Operations Manager Supply Chain Lead Quality Manager
Customer & IT
Customer Success Lead IT Project Manager Business Analyst
Finance operations
Payroll Processing Invoice Matching Expense Processing
IT & data
System Monitoring Report Generation Data Entry
Compliance & reporting
Regulatory Checks MIS Reporting Helpdesk Tier 1
Human roles · feed into Talent Canvas 11
Hybrid roles · feed into Talent Canvas 9
Technology roles · automation investment 9