H/T/H Organisational View
Every role classified. Before a single hire is made.
The Human / Technology / Hybrid decision is made at role design stage. Technology-deliverable roles trigger an automation investment — not a job description. Human and Hybrid roles flow into the Talent Canvas.
Human roles
Require judgment, relationships, or contextual reasoning — cannot be systematised
Account DirectorHuman
HR Business PartnerHuman
Customer Success ManagerHuman
CFO / Finance LeadHuman
Strategy LeadHuman
Operations ManagerHuman
Hybrid roles
Human judgment augmented by automation or AI — the most common future-state classification
Sales Development RepHybrid
Financial AnalystHybrid
L&D SpecialistHybrid
Ops AnalystHybrid
IT Systems LeadHybrid
Data AnalystHybrid
Technology roles
Repeatable, rules-based — automate it. Triggers automation investment, not a hire.
Invoice processingAutomate
Report generationAutomate
Data entry / validationAutomate
Ticket routingAutomate
Payroll calculationAutomate
SLA monitoringAutomate
Role Design Anatomy
Design each role backward from the KPI.
The anatomy model shows how outcomes, decisions, skills, and interfaces are defined for one accountable role before hiring or restructuring decisions are made.
Embedded source: gain-job-architecture-role-anatomy.html
H/T/H Organisational Spectrum
A full-spectrum organisation design view.
This visual clarifies what should stay human, what becomes hybrid, and what should be automated — at organisation scale.
Embedded source: gain-hth-organisational-spectrum.html
KPI Ownership Assignment · Q2 FY26
Every KPI. One name. No ambiguity.
The matrix maps each strategic KPI to a primary owner and supporting roles. Ownership gaps — KPIs with no primary owner — are the most dangerous pattern: a failing KPI with nobody accountable for fixing it.
KPI
HR BP
CFO
Sales Head
Ops Mgr
IT Lead
Cust. Success
Strategy
Status
Free cash flow
No primary owner
Gap
New customer acquisition
Sales
On track
Client retention rate
Customer
Monitor
Wage bill vs LRP
No primary owner
Gap
On-time delivery
Operations
On track
2 ownership gapsFree cash flow and wage bill have no primary owner — both are currently at-risk KPIs. Must be assigned before the next MOS cycle.
P = Primary ownerOne role owns the KPI fully — accountable for moving it, not just reporting on it.
6 of 8 KPIs ownedRemaining gaps must be closed before the LRP execution cycle begins in Q3.